6 – Liability

Mercantel is not responsible for damages arising from computer viruses or any other situations beyond its control that prevent access to and proper functioning of the domain www.mercantel.pt as well as the services provided therein.

7.1 – Personal Data Policy

7.2 Who is responsible for processing the Customer’s personal data?

The data controller is Mercantel Aveiro.

7.3 What data is processed by Mercantel?

Mercantel processes the following personal data: name, email, taxpayer number and addresses, telephone number, date of birth and IBAN.

7.4 Why does Mercantel need the Customer’s personal data?

The personal data referred to above are processed for authentication purposes, invoice issuance and/or processing home delivery orders.

Personal data will also be used to identify potential consumption preferences, including profiling, based on the history of remote purchases and consumption associated with the Mercantel menu. Predicting consumption preferences and identifying profiles aims to create customized marketing actions, optimize the range of products available online, and communicate campaigns likely to be of interest to the customer, which may be assigned and communicated automatically. Mercantel requests the Customer’s consent to carry out this processing. The customer may revoke their consent at any time.

7.5 To whom does Mercantel transmit your personal data?

Mercantel only transmits your personal data to the Tax Authority, companies contracted for home deliveries, technical assistance, or financial entities. Customer contacts may also be transmitted to digital marketing partners for the purpose of promoting marketing actions where applicable.

7.6 How does Mercantel communicate campaigns, offers, or benefits to the customer?

Campaigns, offers, or benefits are communicated through phone calls, SMS, email, or other actions through digital platforms, with the customer being informed how they may opt out of receiving them. Campaigns, offers, or benefits may also be visible both in the physical store and online store through www.mercantel.pt.

7.7 What is the retention period for the Customer’s personal data?

Mercantel will delete the customer’s personal data after a period of 10 years, this being the legal retention period for tax documents as well as the reasonable useful life of equipment. Data will also be deleted within one month after the customer expresses the intention to cancel it. In this case, Mercantel will retain only transaction data for tax purposes.

7.8 What are the Customer’s rights and how can they exercise them?

As a rule, the customer has the following rights regarding personal data protection: right of access, right to rectification, right to erasure, right to restriction of processing, right to portability, and right to object.

For more information, please consult the Mercantel website privacy policy.

8 – Applicable Legislation

These general conditions and all contracts concluded under them are governed by Portuguese law.

9 – Alternative Dispute Resolution

In the event of a dispute, the consumer may resort to a Consumer Dispute Resolution Entity:

CNIACC – National Center for Information and Arbitration of Consumer Conflicts

Faculty of Law of NOVA University Lisbon – Campolide Campus

www.arbitragemdeconsumo.org

CIMAAL – Algarve Consumer Information, Mediation and Arbitration Center

Ninho de Empresas Building – Estrada da Penha 8005-131 Faro

www.consumidoronline.pt

Consumer Conflict Arbitration Center of the District of Coimbra

Av. Fernão Magalhães, no. 240, 1st Floor

3000-172 Coimbra

www.centrodearbitragemdecoimbra.com

Lisbon Consumer Conflict Arbitration Center

Rua dos Douradores, 116, 2nd Floor

1100-207 Lisbon

www.centroarbitragemlisboa.pt

Contracts concluded in the Autonomous Region of Madeira

Rua da Figueira Preta, no. 10, 3rd Floor

9050-014 Funchal

centroarbitragem.sras@gov-madeira.pt

Consumer Information and Arbitration Center of Porto

Rua Damião de Góis, 31 – Store 6

4050-225 Porto

www.cicap.pt

Consumer Conflict Arbitration Center of Vale do Ave

Rua Capitão Alfredo Guimarães, no. 1

4800-019 Guimarães

www.triave.pt

Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)

BRAGA: Rua D Afonso Henriques, no. 1 (Sé Parish Council Building)

4700 – 030 Braga

VIANA DO CASTELO: Av. Rocha Paris, no. 103 (Vila Rosa Building)

4900 – 394 Viana do Castelo

www.ciab.pt

In the event of an online consumer dispute, the consumer may resort to an online dispute resolution system (ODR Platform), competent for resolving disputes relating to contractual obligations arising from online sales or service contracts. Access the Online Platform for Alternative Dispute Resolution for online sales or service contracts here. For Complaints and Claims – Consumer Portal (www.consumidor.pt)